# Intercom

Intercom is a messaging platform that allows you to communicate with prospective and existing customers. Here, we'll go through the process of adding the Intercom chat widget to your Softr app.

## Locating Intercom Workspace ID

First, you need to locate your Intercom **workspace ID** (app ID). It can be found in the URL of any page you have open in Intercom. It's the code that comes after **apps/**.

![](https://3426011356-files.gitbook.io/~/files/v0/b/gitbook-legacy-files/o/assets%2F-M0NiyhsmXAcV5u1c6XK%2F-MPVS3teEdBpXId45S2P%2F-MPVYLGNWYEbLCFrvEX1%2F6_b.png?alt=media\&token=d32d3c06-7409-4dfd-bb8a-939217562801)

The workspace ID can also be found in Settings. In your Intercom account, hover over the account icon in the lower left corner and go to **Settings**.

![](https://3426011356-files.gitbook.io/~/files/v0/b/gitbook-legacy-files/o/assets%2F-M0NiyhsmXAcV5u1c6XK%2F-MPVS3teEdBpXId45S2P%2F-MPVWX59s8i828sAhort%2F1_b.png?alt=media\&token=0d058a58-e7ba-4bfb-9cee-098e8ca2eceb)

Then go to **Installation => Web** and choose the **With code** option under **Install chat for visitors.**

![](https://3426011356-files.gitbook.io/~/files/v0/b/gitbook-legacy-files/o/assets%2F-M0NiyhsmXAcV5u1c6XK%2F-MPVS3teEdBpXId45S2P%2F-MPVXM2WrC3JyDqQ-LQU%2F2_b.png?alt=media\&token=32ffa018-01d5-416a-a5a4-8e5b3eb5f6c0)

Scroll down and copy the **app\_id**.

![](https://3426011356-files.gitbook.io/~/files/v0/b/gitbook-legacy-files/o/assets%2F-M0NiyhsmXAcV5u1c6XK%2F-MPVS3teEdBpXId45S2P%2F-MPVXFOvsoNvVIIM-m_C%2F3_b.png?alt=media\&token=b2998ce4-67be-4616-b69c-b436cfb6a768)

## Adding Workspace ID in Softr Studio

So, after copying the workspace ID, navigate to **Settings => Integrations => Intercom** in your Softr Studio and paste the ID.

![Adding the ID in Softr](https://3426011356-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F-M0NiyhsmXAcV5u1c6XK%2Fuploads%2FlznP0zCrzv603KY2eBd4%2Fintercom-b.png?alt=media\&token=af4b0de9-0c95-47a4-9c96-c82922fcbbe0)

That's it. As soon as you save your settings and republish your Softr app, the Intercom chat widget will start appearing.

![Intecom widget added](https://3426011356-files.gitbook.io/~/files/v0/b/gitbook-legacy-files/o/assets%2F-M0NiyhsmXAcV5u1c6XK%2F-MPVS3teEdBpXId45S2P%2F-MPVZABj_SYzZkk_y5Mc%2F5_b.png?alt=media\&token=97d87f91-a161-4180-99d9-6c1bad5253eb)
